Mote for Gmail is a relatively new feature, and we're continuing to improve it. Please try following these troubleshooting steps, and then do contact us if you're still having issues! 💜
|Issue with Mote for Gmail||Troubleshooting|
|I can't see the Mote icon in Gmail||Make sure you have approved Mote for Gmail - just open Mote in the browser bar or click the 'puzzle' icon to pin it first to your browser.|
|I see an error message when I try to create my Mote||
Do you have other Chrome extensions active, especially those that affect Gmail? Try disabling them all and see if the issue remains.
If the problem disappears, try re-adding extensions one by one. If you find the extension that appears to be conflicting with Mote, please let us know here.
|I can't hit 'send' on my Mote||
Try waiting a little longer before attempting to send.
Also see suggestion above re: removing other extensions.
|People can't see my motes when I send them.||
This may have been caused by you deleting a mote, and then recording a second mote in the same email. If it happens repeatedly, please let us know.